One of our Client processes approximately 1500 invoices per day received from 250 surveyors in 15 different formats. All those are of pre-defined format containing no hand written text. Each document spans across approximately 3 pages. it can be,
• mobile captured images
• Scanned PDFs.
Data retrieved from the invoices (including item name, etc.)are updated into CRM application. However, it refers to items with names which is different from the one specified in invoice. (For E.g., Invoice Item Name: Front Wheel, CRM Item Name: F.Wheel). Design and propose an automation solution, which will automate the above business process, considering that all the invoices are made available in a pre-defined File Server.
A client needs to automate a back office process which has a volume of 25000 receipts per month. The information is structured, with pre-determined rules and conditions. The process has 10% of exceptions and also involves the use of paper. The source file is downloaded from SAP application, from which data is retrieved. Based on transaction type, client details are segregated as either Card or Cheque. Segregated user information is fed to the web application. For each Receipt number, templates are used to generate receipts and the same is mailed to the vendor specified in the source file. Each transaction type has its own template, which is available in the File Server. Design an automation solution which will automate the above process and email the receipts to corresponding vendor.
On day to basis people access various websites like net banking, trading, social websites, Govt websites etc.. and each site has unique login id & password. This has become unmanageable, it is not possible to remember login id & password of each site and it is not safe to write it down. We need a solution like universal authentication system (e.g. Aadhar) which is secure and manageable. The challenge with the centralized system like Aadhar are regulation, dependency and cost. Hence the system should be decentralized, secure and cost effective. It can make use of technologies like bio-metrics, face recognition, OTP etc..
A chat bot which can interpret the customer complaints or queries, search the DB for resolution and in case new solution found, hand it over to support staff. Based on the conversation b/w customer and staff, update the DB, be prepared to handle similar queries in future.
Description: Eliminate manual intervention in ticket creation
1. Raise a ticket based on the complaint mail
2. If the details are incomplete (e.g. customer id is missing), send a mail to customer asking for missing details.
3. Link the sub sequent responses from the customer to the original ticket
4. Recognize the bounced mails and initiate appropriate action
5. Auto response to template based mails (complaints/queries) ie no free text
6. Multiple bots / parallel processing
When we search for a particular information in Google the result is not ready for consumption and not well formatted. It requires some more effort and time to drill down each link and find out the relevant information. This process needs to automated and results needs to be collated in a table or an excel so that it is easy to consume. When we search a online directory like Just dial, the information is provided in a tabular format & easy to consume.
E.g. Chinese Restaurants in Coimbatore
A tool to capture & calculate the time spent by a resource in various activities ie documentation, coding, SQL, Internet etc.. and store it in a central DB and generate analytics based on this. This is to understand where the resources are spending more time and where organization is loosing time & how to make resources more productive.